Questions Answers
Where is it made?

All of our products are proudly made in the USA. (Malibu Beach, California)

How can we track our order? After the order has been processed, we will email the shipment and tracking number.
How do we get an order confirmation receipt? Immediately after you have successfully placed an order, we will email an order confirmation. The order confirmation e-mail is your receipt; please feel free to print it for your records.
Do we test our products on animals?

Please feel at ease when using Magik Skincare products as we do NOT test on animals. We are certified and participate with PETA's Beauty without Bunnies program.

MAGIK Skincare Cruelty-Free and Vegan bunny

Are the products vegan?

Yes, all of our products are Vegan, and are not made animal products or byproducts. We spend a significant amount of resources to develop amazing products without testing on animals or using animal products.

Is it gluten-free?

Yes, all of our products do not contain gluten. 

Do you use harmful Parabens or Phthalates?

No. We have specifically formulated our amazing products to use the best natural and organic ingredients without the use parabens or phthalates.

How is MagikMask different from the other charcoal masks out on the market that you peel off? Thanks for asking! Unlike most black masks on the market that are either made overseas and made of harmful ingredients, or are too painful to remove, MagikMask is made in the USA and uses organic ingredients like organic avocado oil.❤

MagikMask a complete system to positively care for your newly revealed skin. It's very important that your newly revealed skin ❤ is nourished and protected for so your skin will continue to look younger and will feel baby soft after completing the 3 step process.
How many uses are in each jar of MagikMask? For a full face application, you will have multiple uses, at least 4 applications. Many people can easily get about 7 applications.
How thick do I apply MagikMask on my face? To apply MagikMask, it's best to wash or mildly exfoliate your skin. Then, apply MagikMask in evenly on your skin. It does not need to be very thick but the layer should be at least semi-opaque.

Avoid eyes, eyebrows, lips, and hairline. Allow to completely dry about 30 minutes. Gently peel off MagikMask from outer edges. Follow with toner and moisturizer.
What kind of payment methods do we accept? We accept all major credit cards for Magik Skincare orders including PayPal.
Where do you ship? We are proud to ship worldwide. Within the US, we have multiple shipping options. Shipping outside of the US is currently by USPS Priority Mail and USPS Priority Mail International only. To get a shipping quote, simply follow the checkout process and our system will provide the shipping fees. You will be able to review your order and the shipping fees prior to completing your order. Very easy.
How long does our order processing take? Magik Skincare prioritizes on our customer service. All orders are shipped in 1 business day or less.
How long does it take to get my order? We ship from Malibu, California, USA

Domestic (USA)
With our standard USPS First Class service, you should get your order within 2-5 days.

With USPS Priority Shipping, you will get your order within 1-3 days.

International shipping varies... a lot. We ship out within 1 business day, but due to customs and international distribution centers it can take up to 60 days to get delivered. However, Priority shipping is available. 
60 Day Money Back Guarantee Our goal is to make it possible for anyone to achieve radiant, healthy-looking skin. If you are not completely satisfied with your Magik Skincare product, simply follow the return instructions within 60 days from the date of purchase to receive a full refund, excluding shipping charges. *If on our discounted subscription plan the first order includes this guarantee, however, subsequent orders are not subject to this guarantee unless it is a manufacturing flaw.
How do we return an item? We want you to be overwhelmed with excitement and happy with your purchase. If you'd like to return or exchange an item, please email us to obtain a return authorization, and receive further instructions.

Returned items need to be 75% intact and returned in their original packaging. You can return items up to 60 days after the date we shipped your order. Shipping charges are not refundable.
How to cancel our discounted subscription auto-ship service? Hi, if you are on a discounted subscription autoship program, you can cancel at anytime. Just send us an email and we can cancel the subscription immediately.
How can we cancel or modify our order? The Magik Skincare order process is automated to distribute products quickly and accurately. If the order has not been shipped, please email us your request immediately and we will try our best to accommodate you.

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